horseshoe casino in bossier city louisiana crablegs

I guess we were not VIP - great message to send. We were told at check in that none were available or were being held for VIP people. We requested a premium room with a balcony facing the river. There is definite bait and switch going on here. Getting seated for the breakfast buffet was very slow when there were hardly any people there. Took 20 minutes for my husband to get a cup of coffee and when the waitress brought it she spilled some into the saucer and just said, 'ooops' and didn't even bother to replace it or clean it up. Restaurant food was adequate (go out), staff was slovenly and service was really slow.

We went out and bought pillows so we could sleep well. Rooms were nice except the pillows are for decoration and not for comfort. Bring your lysol, we do.Hotel itself is really nice, new and clean. This place could use a face-lift and a deep cleaning. and most of the stores inside the hotel for shopping have shut down. Also the hotel would have concerts in the riverdome in years past but no more. We're always letting the front desk know and when checking out.

It's a nightmare to get the concierge or housekeeping to bring the basic requests like extra pillows or a do no disturb sign could take a couple hours and several reminder calls. the rooms are always dirty, furniture dirty, widows in the rooms could have fresh hand prints on them, dirty film on pictures hanging on walls, toilets back up, shower tub backs up, some non smoking rooms wreak of smoke, vents in rooms always have mold building up and there is alway something broken, falling apart or vending machines broken. We stay here often for the great views from the rooms and the food.

This hotel has been going downhill for some time now but the last few years have been the worst.

Horseshoe casino in bossier city louisiana crablegs